Pallet questions

• Do you buy used pallets? Yes, when they are sorted and sound, usually 48x40. See sell.
• Will you take a small pile? A small pile is a clear-out, and the reply says so. See pallet pickup.
• What about pooled pallets? Blue and red belong to the pooler. See CHEP and PECO.
• What are used pallets worth? It depends on size, grade, build, volume and condition. See pallet value.

• What sizes do you have? 48x40 most; others on request. See sizes.
• Do you sell heat-treated pallets? Yes, with the IPPC stamp. See heat-treated pallets and the stamp guide.
• Do you sell new pallets? Yes, and combo. See new and combo.

• What is Grade A? No repairs. See Grade A.
• What is Grade B? Repaired, ships fine. See Grade B.
• What is the difference between block and stringer? See pallet types.

• Why do pallets get moldy? Moisture. See mold.
• How should I store them? Dry, flat, away from exits. See storing pallets.

• Who reads my request? The desk does. It is read for count, size, grade, pooled paint, ZIP and how the load leaves.
• What do I get back? A call: sale, buy-back, clear-out or pooler return, and the next question if we need one.
• Is the answer a quote? No. It is a reading of the load. A price follows once we have the details.
• Can I change a request? Yes. Write back with the correction.

• Do you buy broken pallets? Not as pallets. They go to dismantling or grinding, and the pile is a clear-out.
• Can you take pallets with nails sticking out? Yes, as part of a clear-out. Protruding nails are a hazard, so tell us.
• Do you take plastic or metal pallets? The desk deals in wood. See plastic pallets.
• What if my pallets are heat treated? Say so and send the stamp. See the stamp guide.

• What should I say about access? The street width, the height limit and the dock or door the pallets come out of.
• What if the gate is locked? Give us the key holder’s contact and the hours.
• What if the pile is inside a building? Tell us which floor and whether there is a freight elevator.
• What if it rains? Pallets can be loaded wet, but wet pallets lose value, so say in the request if rain has reached them.

• Where do the good ones go? To docks that use the size and grade.
• Where do the bad ones go? To dismantling for lumber, and then to grinding for mulch or biomass.
• Do you keep records? We keep the request and the reply.
• Can I see where they went? We say in the reply whether the load reads as a sale, a buy-back or a clear-out. If you need a record of where the wood ends up, say so in your request.

• How fast can you collect? It depends on the route and the load, and no timing is promised in advance.
• Can you collect on a weekend? Ask in your request; nothing is promised in advance.

If your question is not covered here, the request form accepts free text. Describe the pile, the dock, the timing and anything unusual, and we answer in plain language without a sales script.

Do you deal in liquidation pallets?

No. We deal in wooden shipping pallets, not pallets of goods.

Where do you work?

Washington, DC, suburban Maryland and Northern Virginia. See areas.

How do I start?

Send a count through the form below or the contact page.

Do you give prices on the site?

No. Value depends on the load, so we answer after we have read the count.

Who owns blue and red pallets?

Pooling companies. Ask the pooler to collect them.

How do I know the grade of my pallets?

Look for repairs. None is Grade A; replaced boards, plates, plugs or a companion stringer make it Grade B.